1. Information We Collect

We collect information in the following ways:

Information you provide directly

• Account registration details — name, email address, phone number, and password.

• Profile information — business name, logo, and preferences.

• Payment information — processed securely by our third-party payment provider; we do not store full card numbers.

• Communications — messages you send to our support team or through our platform.

Information collected automatically

• Log data — IP address, browser type, pages visited, and timestamps.

• Device information — hardware model, operating system, and unique device identifiers.

• Cookies and similar tracking technologies — used to maintain sessions, remember preferences, and analyse usage.

• Usage data — features accessed, actions performed, and navigation paths within the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.

• Process transactions and send related notices (e.g. order confirmations).

• Respond to comments, questions, and customer support requests.

• Send administrative and product update emails — you may opt out of marketing emails at any time.

• Monitor and analyse usage trends to improve user experience.

• Detect, prevent, and address fraud, security incidents, and technical issues.

• Comply with legal obligations and enforce our Terms of Service.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service providers — vetted third parties who assist us in operating the Service (e.g. cloud hosting, payment processing, email delivery, analytics). They are contractually bound to use data only as directed by us.

• Business transfers — if Aukura is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

• Legal requirements — when required by law, subpoena, or similar legal process, or to protect the rights, property, or safety of Aukura, our users, or the public.

• With your consent — for any other purpose with your explicit consent.

4. Cookies

We use cookies and similar technologies (e.g. localStorage, session tokens) to keep you signed in, remember your settings, and understand how you use the Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and associated data at any time by contacting us at support@aukura.com. We may retain certain information as required by law or for legitimate business purposes (e.g. resolving disputes, enforcing agreements).

6. Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include TLS encryption in transit, AES-256 encryption at rest for stored files, and role-based access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.

• Correction — request that we correct inaccurate or incomplete data.

• Deletion — request that we delete your personal data, subject to legal obligations.

• Portability — request a machine-readable export of your data.

• Objection / Restriction — object to or request restriction of certain processing activities.

• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at support@aukura.com. We will respond within 30 days.

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date above. We may also notify you via email. Your continued use of the Service after the effective date constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: